Our members are at the
center of everything we do.
At WellCare, we can meaningfully change the lives of our members. We understand our members’ needs go well beyond their physical health and much of what affects health occurs outside the doctor’s office.
What truly distinguishes us is our holistic approach to meeting the needs of our members. By providing access to integrated, coordinated care at the local level, we focus each and every day on helping our members achieve improvement in their health and quality of life. Our nurse care managers work with our members’ health care providers to address physical and behavioral health needs while connecting members to needed social services such as transportation and housing, resulting in improved health and security for our members.
We also are passionate about giving back to our communities through our corporate giving and associate volunteer programs to enhance the health, well-being, safety and quality of life for the disabled, economically disadvantaged and medically underserved. It is not just the right thing to do. It is critically important to our mission.
Our members are at the center of everything we do, and our success begins and ends with serving our members—people helping people so they can live better, healthier lives.
The brightest lights come from the darkest places
After a motorcycle accident that almost took his life, Moise Brutus woke up as a triple amputee and thought his life was over. With the help of his dedicated WellCare care manager, Moise began his journey back to the light. Through WellCare’s coordinated care approach, Moise received the prosthetics he needed, joined an amputee support group and went to outpatient rehabilitation. After months of intensive therapy, Moise is now independent. He began training for competitive cycling and is on track to graduate from college this year.
“When I’m on a bike, I feel like the wind; I feel like I’m free. I’m living my life to the fullest…it is amazing.”
Connecting members to
needed social services
Social and economic factors can often create barriers to positive health outcomes, and we recognize that the social safety net is critical for our members to live better, healthier lives.
Our HealthConnections model focuses on partnering with local, community-based public assistance programs and services to remove social barriers for our members. We refer members to needed social services using an automated tracking system and a centralized database with more than 160,000 resources, services and programs supporting our communities across the country. We also sponsor health and wellness events and provide grants and donations to local social service organizations to support the well-being of our members and communities.
Through our HealthConnections model, we measure the effect of social services on our members’ health outcomes. In Kentucky, for example, we partnered with HOTEL INC, a community-based organization that provides pathways to stable housing. With HOTEL INC’s help, we were able to reach more than 65 homeless WellCare members, providing them with access to much needed health care and permanent housing, while preventing emergency room visits.
In 2016, WellCare referred nearly 17,000 people to 48,000 social services and reinvested more than $4.0 million in grants, sponsorships and donations across our communities.
Treating each other with dignity and respect
Yolanda Flahive’s daughter, Debra, was running out of options for her mother’s care. Suffering from dementia and no longer able to care for herself, Yolanda needed in-home care while Debra traveled for work.
WellCare’s ‘Ohana Health Plan care management team used a compassionate care approach to place Yolanda in Hawaii’s adult foster care program. This program is a cost-effective alternative for adults in need of long-term care, but importantly, it enables members who need long-term supports and services to remain in their community and receive care within a family environment.
‘Ohana’s team of care managers worked closely with Yolanda’s family and the adult foster care program to place Yolanda with the right caregiver. Yolanda is now receiving nursing home-level care in a nurturing environment and is safe and happy.
Reinvesting in our communities
We foster a rewarding and enriching culture to inspire our associates to do well for others and themselves. We are committed to serving our members in our communities and inspire our associates to help our members lead better, healthier lives.
Our WellCare Associate Volunteer Efforts (WAVE) program encourages volunteerism, specifically with low-income, underserved and senior populations through weekend volunteer events. Our Day of Service program provides associates with volunteer opportunities that take place during the work day.
The WellCare Community Foundation’s mission is to foster and promote the health and well-being of medically underserved populations and their communities. In 2016, WellCare and the foundation donated more than $4.0 million to organizations and programs that provide critical services and support to people and communities embodying the foundation’s mission.
In 2016, more than 5,000 WellCare associates and their families and friends participated in weekend WAVE and Day of Service events, volunteering their service and time to improve our communities through organizations such as:
- American Diabetes Association and March for Babies (March of Dimes) fundraising walks
- American Red Cross blood drives
- Special Olympics
- Habitat for Humanity
- Feeding Tampa Bay and Greater Chicago Food Depository
- Metropolitan Ministries
WellCare associates, families and friends participating in a 5K Wellness Walk in Tampa, Florida to benefit the American Diabetes Association in 2016.